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Donations under control: five rules for charity shops

Donated goods cost nothing – which is exactly why they are hard to control. Five rules that protect your team and your donors.

Donated goods arrive without an invoice. That is a gift – and a challenge: what is not recorded cannot be traced. In the end nobody knows for sure whether a valuable piece was priced right, sold or taken home. Clear rules protect not only your income but your team as well.

1 Every item is recorded

Not just the valuable ones. A photo and a number are enough for everyday items. Recording only selected items invites the interesting ones to go unrecorded.

2 Clear limits for personal decisions

Staff and volunteers price everyday items up to a fixed limit themselves. Above it, someone with more experience decides. The limit belongs in the system, not in people’s heads.

3 A referral is final

Once someone has sent an item to a valuer, they cannot take it back. This protects against the suspicion that valuable items are being “talked down”.

4 The price comes from the system

Labels are printed, not written. A handwritten sticker is quickly changed – a label from the system is not.

5 Deviations need a reason

Anyone who prices well below a suggestion gives a reason; for large deviations, a second person confirms. That is not mistrust – it is accountability.

How go2markt.de helps

go2markt.de applies these rules every day: recording with photos, limits per role, a referral to a valuer that cannot be undone, labels only from the system and a complete history for every item.

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